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Frequently Asked Questions

  • Cellular data and Wi-Fi. What's the difference?
    Cellular Data: Mobile network, anywhere signal is available. Wi-Fi: Local network, requires a router or hotspot nearby. Please determine if this product will or will not work for you based on where you're setting up the photo booth and printer. A refund will not be issued for failure to check for Wi-Fi connection or cellular signal strength before booking. Treat this product like any other mobile device or laptop that would require proper Wi-Fi or cellular reception to work. The stronger the signal — the better it'll perform. This product automatically comes with cellular data. However, it will not function properly in rural areas or buildings that are heavily constructed from metal, brick or thick wood.
  • How is the photo booth and printer powered?
    The photo booth is powered using rechargeable batteries or wires. The printer, however, will require a power outlet.
  • How strong is the cellular connection?
    The photo booth is like any other mobile device. If there's good cellular reception available, you'll be able to text, e-mail & print with no issues. However, if you're planning to have an outdoor-mountain wedding, this probably isn't the product for you — unless there's Wi-Fi available at the venue. If there is low cellular reception, text & e-mail will not work — however, the printer will take precedence. The texts and e-mails will send after the event or whenever it connects to Wi-Fi. Tip: When visiting the location you plan on holding your event, use your mobile phone to determine the signal strength. Certain buildings can block the cellular reception due to the structure, so in this case it's recommended to ask the venue if they provide Wi-Fi.
  • Does Booth Domain offer backdrop rentals?
    Yes, Booth Domain offers a small selection of backdrops. $20 (Backdrop stand only.) $25 (Backdrop stand w/ the choice of a white, silver or gold sequin backdrop.)
  • How heavy is the entire set up?
    • Stealth photo booth (28 lbs.) • Party photo booth (n/a) • Printer (13 lbs.)
  • What's the print size and format?
    • Option # 1 - Three frames (2x3 - Perforated) • Option # 2 - Four frames (4x6)
  • Where do the photos get saved?
    While on Wi-Fi or cellular data the photos will be automatically uploaded to a dropbox for safe keeping.
  • Where and when can I access the photos?
    All your photos will be uploaded to a shareable public online gallery within 24 hours after the photo booth is returned.
  • How many logos can I request?
    All packages come with one complimentary logo designs. You'll have the option to make revisions.
  • I have a themed event — can I use copywritten images?
    Booth Domain CANNOT use any copywritten images or logos. This includes pictures of characters. However, we will do our best to design a logo that goes with the color scheme and theme.
  • Is a deposit required?
    No. However, once your booking request is approved — you'll be required to pay in full to secure your rental date.
  • What are acceptable payment methods?
    • Option #1 - PayPal • Option #2 - CashApp
  • Is it possible to select two (2) different rental dates — just in case plans change?
    Booth Domain unfortunately cannot guarantee rental dates as there's only so many to go around. To be fair to other clients we suggest you know which date you're requesting ahead of time when booking.
  • Where can I pick-up the photo booth?
    The photo booth and set up can be pick-up at Western Avenue Studios location in Lowell, MA.
  • Do you provide shipping or delivery?
    Shipping is not available. Delivery is available for the Party Booth only (within 20 miles of Lowell). This product is an additional $150 to book. Includes: delivery + setup & breakdown + pick-up.
  • Do you provide 24 hour customer service?
    We cannot guarantee that we'll be available to answer your questions as your event is happening. You're given the option to pick-up the photo booth and printer the day before, so you're able to get acclimated with the set up. We highly suggest and recommend testing out the product before the event.
  • Do you have attendants for hire?
    Booth Domain is intended to be a self-service product. We do not have attendants for hire.
  • Is there an option to have someone set up & breakdown the photo booth?
    This option is available for the Party Booth only. Additional Cost: $150 Includes: Delivery + Set up & Breakdown + Pick-up. Location Radius: Within 20 miles of Lowell, MA.
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